"You have reached your limit" in TestOptim

TestOptim shows "You have reached your limit" when your plan has no room left for what you tried to do. The Owner can fix it by buying a top-up or upgrading; usage limits also reset on the 1st of each month. The full message reads:

You have reached your <limit> limit (<used>/<allowed>). Upgrade your plan to continue.

The words in the middle tell you which limit it is. Capitalisation of the name varies (for example "Projects limit" or "team seats limit").

Which limit did I hit?

The message says	Limit	What triggers it	How to continue
Projects limit (2/2)	Projects	Creating a project	Archive a project you no longer use, or upgrade
team seats limit (3/3)	Team seats. The Owner counts as a seat.	Inviting someone, or someone accepting an invitation	Remove a member, or upgrade
pages explored this month limit (30/30)	Pages explored	Starting an exploration when no pages are left	Wait for the 1st of the month, buy a top-up, or upgrade
test executions this month limit (100/100)	Test executions	Running selected test cases, or a changed-areas run, when you do not have enough left	Wait for the 1st of the month, buy a top-up, or upgrade

The numbers are what you have used and what your plan allows. For what each one counts, see Compare plans and what each limit means.

Projects

On New project, a Project limit reached card replaces the form.

• Archive a project you no longer need: open its Settings and select Archive. Archived projects do not block you from creating a new one, but restoring an archived project counts toward the limit again.
• Or select Upgrade Plan, which opens Billing.

Team seats

Inviting or accepting an invitation fails once every seat is taken. Solo has unlimited seats. Startup has 3 and Growth has 10, and the Owner uses one. Remove a member you no longer need, or upgrade.

Pages explored

• If you have no pages left, Start exploration is refused.
• If you have a few left, exploration still starts but stops after the pages that remain.
• Pages are counted when an exploration finishes. An exploration that is cut short by the pages left in your plan produces a partial map without an error. See Exploration didn't finish.
• Usage resets on the 1st of the calendar month, not on your billing date.

Test executions

When you start a test case or a changed-areas run without enough executions, you see:

• Running selected test cases, or a Run changed only run, needs enough executions for every case. If you have fewer than that, the run is refused.
• Run all works differently: it runs as many cases as you have executions left. A banner reads "Started 100 of 142 test cases — your plan's monthly execution limit is reached. You're missing out on 42 test case runs this month. Upgrade for a higher limit." with View Run and Upgrade buttons.

• Unused executions from a stopped run are given back.
• Usage resets on the 1st of the calendar month.

When you are at 80% or more, the Test runs page shows a banner. At the limit it reads "You've reached your 100 monthly test execution limit. Upgrade or buy a top-up pack to keep running tests."

The Usage & Limits section of Billing shows every meter at once.

Fix it (Owner)

Only the organization Owner can buy top-ups or change plan.

1. Open Billing.
2. To add pages or executions without changing plan, select Buy more. See Track your usage and buy top-up packs.
3. To raise every limit, select Change plan. See Upgrade, downgrade or cancel your plan.

Not the Owner? Send them this page and the message you saw. The Owner finds Buy more under Billing > Overview.

Related

• Compare plans and what each limit means
• Track your usage and buy top-up packs
• Another job is already in progress