Tagged “Troubleshooting”
9 articles
- Troubleshooting"Already in progress for this project" errorTestOptim runs one job per project at a time. See what "already in progress for this project" means, which jobs block each other, and how to proceed.
- Troubleshooting"No active subscription" or "Subscription needs attention"Why TestOptim is locked, what "No active subscription" and "Subscription needs attention" mean, and how the organization Owner restores access. Your data is kept.
- Troubleshooting"You have reached your limit" in TestOptimWhat "You have reached your limit" means in TestOptim: which limit you hit (projects, seats, pages, executions), when it resets, and how to top up or upgrade.
- Team & rolesAccept an invitation to join a teamJoin a teammate's TestOptim organization from your invitation email, whether you are new or already have an account, and fix the common errors.
- TroubleshootingCan't sign in to TestOptim: errors and fixesFix "Invalid credentials", "Please verify your email before logging in", expired codes, Google or GitHub errors, password reset and being signed out.
- TroubleshootingExploration stopped, didn't finish, or found too littleWhy a TestOptim exploration ends early or maps few pages, what "Exploration didn't finish" means, and what to check for logins, unreachable sites and limits.
- TroubleshootingCan't start exploration, test case generation or a test runWhy Generate Test Cases or Start Test Run is greyed out, or you see "archived project", "No knowledge base" or "No test cases found", and how to fix each.
- Troubleshooting"You don't have permission to perform this action"Which role you need for each action in TestOptim, why a button is missing or an action is refused, and what to do about stale-tab errors.
- TroubleshootingTestOptim payment failed or won't openFix "Payment gateway failed to load", a payment window that never opens, a declined card, and plans that stay "Still processing" after you pay.