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TestOptim payment failed or won't open

Fix "Payment gateway failed to load", a payment window that never opens, a declined card, and plans that stay "Still processing" after you pay.

Updated 3 min read
In this article

If the TestOptim payment window will not open or your payment fails, the usual cause is an ad blocker blocking Razorpay, or a card that cannot be charged in the selected currency. Payments run through Razorpay in a secure window on top of the TestOptim page.

Before you start

Only the organization Owner can buy or change a plan. See Upgrade, downgrade or cancel your plan.

"Payment gateway failed to load"

The full message is: Payment gateway failed to load. Please disable ad blockers and try again.

The plan picker with a red notification saying Payment gateway failed to load. Please disable ad blockers and try again.
The message appears at the bottom right after you choose a plan.

Something in your browser is blocking Razorpay's checkout script, usually an ad blocker, privacy extension or strict network filter.

  1. Turn off the blocker for the TestOptim site, or allow razorpay.com.
  2. Reload the page and choose the plan again.
  3. If it still fails, try another browser, or a network without content filtering.

"Payment window didn't open"

The full message is: Payment window didn't open. This is usually an ad blocker — try disabling it, or use a different browser. The fix is the same as above.

A card is declined

TestOptim shows Payment attempt failed: followed by the reason from the card issuer, and You can retry in the payment window. The window stays open, so try another card or payment method there.

Cards issued in India

Razorpay refuses to charge cards issued in India in USD. In the plan picker or the Change plan or Buy more dialog, switch the currency from USD to INR and try again. The dialogs remind you: "Indian cards must be charged in INR."

You closed the window

If you close the payment window before paying, nothing is charged and no plan is started. Choose the plan again. A checkout you abandon expires on its own after about 30 minutes. A paid subscription is activated automatically even if you close the tab.

After you pay: "Still processing"

After a successful payment you land on a Finalizing your subscription... page while TestOptim confirms it with Razorpay. This usually takes a few seconds. If it takes longer you see:

Still processing. Your subscription is taking longer than expected to activate. Don't start another checkout—we'll keep this one safe while Razorpay finishes.

  1. Do not pay again.
  2. Select Check again after a minute.
  3. If the plan still has not activated, select Contact support (or email hi@testoptim.com) and include the time of your payment.

If you changed plan from Billing, you see a notification instead: "Payment was received, but activation is taking longer than expected. Refresh shortly or contact support if your plan does not update." Refresh after a minute. If the page says "We couldn't load your account", reload it.

A renewal payment fails

If a monthly, quarterly or annual renewal cannot be charged, your subscription is marked past due, we email you, and access to the product is paused until the payment is fixed. The Owner restores access by paying through Billing > Change plan. See No active subscription.

Another error

For "Failed to change plan. Please try again.", or a card verification (3-D Secure) step that times out, try again or use another card. If it keeps failing, email hi@testoptim.com.

Enterprise

Enterprise is not sold through checkout. It does not appear on the plan picker, so contact sales instead.

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