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Troubleshooting

Fix common problems and find out how to reach support.

"Already in progress for this project" errorTestOptim runs one job per project at a time. See what "already in progress for this project" means, which jobs block each other, and how to proceed.
"No active subscription" or "Subscription needs attention"Why TestOptim is locked, what "No active subscription" and "Subscription needs attention" mean, and how the organization Owner restores access. Your data is kept.
"You have reached your limit" in TestOptimWhat "You have reached your limit" means in TestOptim: which limit you hit (projects, seats, pages, executions), when it resets, and how to top up or upgrade.
Can't sign in to TestOptim: errors and fixesFix "Invalid credentials", "Please verify your email before logging in", expired codes, Google or GitHub errors, password reset and being signed out.
Exploration stopped, didn't finish, or found too littleWhy a TestOptim exploration ends early or maps few pages, what "Exploration didn't finish" means, and what to check for logins, unreachable sites and limits.
Can't start exploration, test case generation or a test runWhy Generate Test Cases or Start Test Run is greyed out, or you see "archived project", "No knowledge base" or "No test cases found", and how to fix each.
"You don't have permission to perform this action"Which role you need for each action in TestOptim, why a button is missing or an action is refused, and what to do about stale-tab errors.
TestOptim payment failed or won't openFix "Payment gateway failed to load", a payment window that never opens, a declined card, and plans that stay "Still processing" after you pay.